left me hanging with no callbacks when leaving messages,e-mails,direct contact.It took 3 attempts to repair the vehicle and a month.Due to medical issues it was actually longer because I couldn't drive the vehicle after the 1st repair.I had to contact Ford Customer Care to get any answers on repair progress.This took a total of 4 weeks 6/10-7/24.I requested copies of the repair records from the acting service mgr. While staffing is crucial, the most frustrating piece of this was the severe lack of communication.Ībsolutely the worst experience in dealing with a dealership in my life.The service dept. Balise is not forthcoming with their wait times, does not keep you informed, and does not honor appointments. Unfortunately I was unable to tow it to them. I understand the staff shortages, but other dealerships were able to promise me an actual appointment within a week. Avoid this service department at all costs. Finally, one month after the breakdown, on August 24th, I received my vehicle. He informed me that they were severely understaffed and had no estimate for when my vehicle would even be looked at. This cycle continued to several days, at which point he finally confessed to me that they had vehicles that had been there for over THREE MONTHS. I called on the 12th to find a new service manager who told me that appointment on the 11th essentially was useless and meant nothing. The service manager assured me it would be looked at on the 11th. I questioned the wait, but understand the staffing shortages across all industries right now. I was told the soonest appointment time was August 11th. I had it towed to Balise Ford since it was the closest dealership. Absolute nightmare of a service department. Long and short, knowing what I wanted after doing a good amount of research…I still had a couple questions and got the answers…nice to deal with someone who knows their product, real confidence builder…there for less and than hour with no rush feeling and had a great time…most of that hour was just talking about life and the Maverick…it was almost like the good old days where you felt appreciated and thanked for buying any product never mind a car-truck.Īs you know you have many choices where to buy your next Ford, but if you want amazing communication, follow up, knowledgeable team and very very very fair deal…Richard Robbie, Commercial Truck Manager or any other of the Balise Ford Team, (doesn’t feel like a large chain dealership)…thank you Richard and team and see you in an few months or less and see you in the spring for more trucks. I made an appointment with Richard and was welcomed right away. We reached out to the dealership and got greeted by a friendly voice, after being asked what were looking for (F350-commerical truck) they transferred me to Richard Robbie. OrangeSmile.During these unforeseen times, it’s nice to be treated right and feel special when buying-ordering a new car (big investment these days).
Balise ford hyannis ma service full#
Make sure to return the vehicle within the specified timeframe and to adhere to the fuel conditions (return full or return empty). Besides this, do not forget examine the car exterior carefully – all defects discovered at the pick-up time should be included in your rental document.Ĭar return. Directly in the office, inspect the rental invoice carefully – should match with your voucher. Upon arrival to the location 'Sandwich Ma', provide the required documents specified in your voucher to the rental officer. Upon reservation approval, you will receive a rental voucher via email.Ĭar pick-up. The reservation is performed in three quick steps: searching for a car by location and rental dates, selecting desired vehicle and filling in the booking form.
Therefore, before making a reservation, make sure you haveve read the conditions. Hiring conditions are different for each rental car in USA.
They can be added later on, during the last phase of the booking process. Presented prices do not include additional options, such as a GPS navigator, child seats, winter tires, etc. The rates are formed on the 'All included' principle. The search results indicate valid and final rental rates at the 'Sandwich Ma' location. View all our cars in categories Car and options choice.
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